Karisma Group of Hotels is saying that they are aiming to get the WOW factor from their clients. Now we have to remember that the WOW factor is more than pleasing the client. It is pleasing them to highest level (this is the only way I could describe it). It is not just the food that will determine this but also a lot of factor like the how their employees reacts to their customer and a lot more.
Personally I don’t think that anyone can achieve this since this kind of criteria is way over the normal kind of satisfaction. Now if you say that you could achieve this then I think that it would be crazy. Offering the client to have a Mexico family vacation and getting the WOW factor at the same time is totally different.